Online Booking(416) 633-6868

Frequently Asked Questions

COVID-19: Am I safe to play?

We are temporarily closing to help stop the spread of COVID-19. Stay safe and we'll be back as soon as it is safe to play! It is impossible to protect anyone with 100% certainty but due to the rising concerns regarding COVID-19, Escape Games Canada has been taking the necessary precautions to ensure the health and safety of the staff and players. Your safety has always been paramount to us.

Can we just show up?

Showing up without a booking is risky business. We can book weeks in advance and strongly recommend you make a booking to ensure you can play. We get especially busy on weekends and there is absolutely no guarantee that the room you want will be available if you do not have a booking.

The internet says it might snow! Can I cancel my booking without penalty?

You can always cancel in accordance with our cancellation policy. Snow and other weather conditions are part of living in Canada. Escape Games Canada is an indoor facility and operates in all weather conditions. In the event of severe weather which results in major road closures, a rain check date for your mission may be offered. We may also offer a rain check in the event of a Government-issued state of emergency or a service outage that prohibits us from honouring your booking.

I have a 14 year-old, can they play with us?

All players have to be 16 years old, or older, but we can make some exceptions. Depending on the mission you choose, and how many minors are in the group, we may be able to accommodate you. Please call us to find out! Please note: The Unknown is strictly 18+, we cannot make any exceptions.

How many people can play?

The rooms are designed to be played with groups of 4 or more players. We recommend a group of 6 to 8 for ideal gameplay. Playing with fewer than the minimum number of players required means you’ll have to purchase the minimum number of tickets. It can also be challenging or damn near impossible to win.

Can I play by myself?

No! For safety reasons we will not let you try the room on your own. It would be nearly impossible to solve some of the puzzles in the missions unless you have mastered the art of manipulating the space-time continuum or have multiple appendages like Vishnu. If you are Vishnu, you are more than welcome to try.

I made a reservation but I can’t make it, what do I do?

We understand that things can come up. If you can’t make a reservation please notify us 3 days prior to the date of the reservation. Cancellation fees may apply if you cancel after this time and we are unable to fill the space, but please note we cannot refund any deposits! If the number of players in your group changes that’s not a problem. No Shows will result in the minimum number of tickets being charged to the payment method on file. For more information about our policies, please call us or see our Online Booking page.

I have a health condition, is it safe for me to play?

It really depends… some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart condition, epilepsy, claustrophobia, pregnant, or have a physical disability which makes standing, crawling, or climbing difficult please let our staff know before participating. We want to make sure that you’re playing a game that is both safe and accommodating.

Wouldn’t this game be more fun if we were drunk or high?

Although some things might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear mind actually makes this activity more enjoyable. We also do not tolerate substance abuse and have zero tolerance attempting to participate while under the influence of any mind-altering drug other than caffeine or prescribed medication. Remember, our staff reserves the right to refuse anyone for any reason.

What if I get scared or have an emergency and need to leave?

The door you enter acts as both an entrance and an emergency exit. You can leave the mission at any time for any reason.

It’s so dark in here; can I use my lighter or cellphone to see?

Absolutely not! You may not bring in any digital devices or flammable substances. This is for both your safety and also because the lighting can be part of the puzzles. We also don’t want you taking picture while inside the room. If we want you to have light we will give it to you; You will find a flashlight or a light switch.

How will you know if I try to cheat by using my own lighting or cellular device?

What a great question! We have installed cameras inside the rooms and have you under surveillance for safety reasons. If we see you violating this rule, your entire group will be asked to leave the room immediately. You will not be issued a refund.

I found a fire extinguisher, is this part of the puzzle?

NO! For your safety and because the city of Toronto says so, we must have fire extinguishers in your mission.If you find one please do not use it, unless you see a fire or a pack of hungry ravenous wolves.

I’m interested in running my own escape room facility!

Please see our contact page or send an email about business prospects.

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