We came as a group of 4 best friends & roommates, and we had so much fun! We did the Last Resort room and found the puzzles to be challenging but not impossible. It was a good level of scaredness where we were on edge but not too terrified to play through the room. One of us is a big scaredy cat but managed to keep it together. There aren't really any visual jumpscares, just sounds and lights, but if you cannot tolerate being in the dark/very dim lighting, maybe this isn't the best room for you! There's no small spaces or physical aspect to the room. There are lockers to keep your things in and coat hooks inside the actual room, which is nice.
We can't remember the name of the staff member who helped us but they were great! Very helpful and knowledgeable.
We had a blast going through the room and we will definitely be back to do other ones!